Refund and cancellation policy

You can cancel a subscription at any time from your account or the billing portal. The cancellation takes effect at the end of the billing period you have paid for: your plan and its credits stay available until then, and you are not charged again.

Until the period ends, you can resume the plan. One-time prepaid plans do not renew, so there is nothing to cancel.

If you have not used any credits from a purchase, you can ask for a full refund within 14 days of the payment.

At checkout you ask for your plan to start immediately and acknowledge that you lose this right once you use any of its credits. So once you use a credit from the purchase, this right ends.

Payments are not refunded for partly used billing periods, for used credits, or after the 14-day period above, unless the law requires a refund or this policy says otherwise. Unused credits expire at the end of each day or billing month and have no cash value.

If processing fails on our side, the credits for that photo are returned to your account automatically. You do not need to ask.

If you were charged twice or charged by mistake, we refund the wrong charge. Please email us before you open a dispute with your bank; it is usually faster.

If we discontinue a paid service, or end your plan for a reason other than a breach of our terms, we refund the unused part of the period you paid for. If a change significantly reduces what your paid plan includes, you may cancel.

Deleting your account cancels any subscription immediately and deletes your plan and credit history. There is no refund for the unused part of the period you paid for and any unused credits are lost, so ask for any refund you are entitled to before you delete the account.

Email support@photo-rescue.com from the email address of your account, with the date of the payment and, if you want, the reason. We refund to the original payment method within 14 days of approving the request; your bank may take a few more days to show it.

Taxes included in a refunded payment are refunded with it.

This policy does not limit any refund or other right that the consumer law of your country gives you. Business customers on business plans or the API are covered by the Business & API Terms.