Terms of service

PhotoRescue (photo-rescue.com) is operated by Jorge Saez, an individual based in Rio de Janeiro, Brazil ("we", "us", "the operator").

Contact: support@photo-rescue.com. Postal address for legal notices: CEP 21920-455, Rio de Janeiro - RJ, Brazil.

These terms are a contract between you and the operator. They apply to everyone who uses the website and its tools. By using the service or buying a plan you accept them. If you do not agree, do not use the service.

You must be at least 18 years old. The service is not directed to children, and minors may not use it.

If you use the service for a business, our Business & API Terms and Data Processing Agreement apply to that use instead of these terms.

PhotoRescue processes photos you upload with AI models: Enhance (same size), Upscale 4× and Upscale 8×. Available tools, input limits and file formats are shown on the site and can change over time.

Results are stored for you to download for up to 24 hours and are then deleted. Download what you want to keep.

You can use the free tier without an account. Paid plans need an account. Keep your login details safe; you are responsible for what happens under your account. Tell us at once if you think someone else is using it.

Processing is counted in credits. One photo processed with one tool uses 1 credit. Upscale 8× uses 2 credits per photo. Running a second tool on the same photo uses credits again.

Free: 3 credits a day, without sign-up or a card. Free credits reset every day (UTC). Free results carry a watermark.

Pro: 200 credits a month. Pro+: 500 credits a month. On yearly plans you receive the monthly credits each month. Monthly credits reset at the start of each billing month.

Unused credits do not carry over to the next day or month. One exception: when you upgrade from Pro to Pro+ and a new billing period starts, your unused Pro credits from the period that ended are added once to your first Pro+ period.

If processing fails on our side, the credits for that photo are returned automatically. Credits have no cash value, cannot be transferred or sold, and end with your plan or account.

Prices are shown in US dollars (USD). Pro costs $9.99 a month or $99.90 a year. Pro+ costs $19.99 a month or $199.90 a year. Taxes (such as VAT, GST or sales tax) may apply depending on your location; where required, they are added at checkout. Your bank may charge currency conversion fees.

Payments are processed by Stripe. Subscriptions renew automatically at the end of each billing period, monthly or yearly, until you cancel. By subscribing you authorise us, through Stripe, to charge your payment method for each renewal.

In some regions we offer one-time prepaid plans instead of subscriptions. They do not renew.

We may change prices or plan contents. A change applies to you from your next billing period, and we will tell you by email or in your account at least 14 days before it does, so you can cancel first.

Upgrade from Pro to Pro+: takes effect immediately. You pay the prorated difference for the rest of the current period.

Downgrade from Pro+ to Pro: takes effect at the end of the current billing period.

Cancellation: you can cancel at any time from your account or the billing portal. Cancellation takes effect at the end of the period you have paid for; your plan stays active until then and is not renewed. Until then you can resume it.

If a renewal payment fails, your plan stays active for a short grace period while you update your payment method. If the payment is not completed, the account returns to the free plan.

If you delete your account, any subscription ends immediately, not at the end of the period. There is no refund for the unused part of the period you paid for, and any unused credits are lost.

Opening a payment dispute (chargeback) cancels your subscription immediately; access can be restored by contacting support if the dispute is resolved in your favour.

Refunds. Payments are non-refundable, including for partially used billing periods and for used credits, except as described in this section or where the law requires a refund. Credits for photos that fail on our side are returned to your account automatically.

14-day right of withdrawal. If you are a consumer with a legal right of withdrawal (for example in the EU or the United Kingdom), you can normally withdraw from a purchase within 14 days. At checkout you ask for your plan to start immediately and acknowledge that you lose your right of withdrawal once you use any of its credits. So: if you have not used any credits from the purchase, you can withdraw within 14 days of the payment and we refund it in full; once you use a credit, the right of withdrawal ends.

To withdraw or ask for a refund, email support@photo-rescue.com from the email address of your account within 14 days of the payment and say that you withdraw. We refund to the original payment method within 14 days of your request.

Nothing in this section limits refund rights that your local consumer law gives you and that cannot be excluded (section 17). A plain summary is in our refund and cancellation policy.

You keep all rights to the photos you upload and to the results. We claim no ownership.

You give us only the permission we need to store, process and return your photos to you for the time described in our privacy policy. We never use them to train AI models.

You confirm that you own each photo you upload or have all the rights and permissions needed to upload and process it, including the consent of the people shown in it where the law requires it.

Free results carry a watermark, which you may not remove, and are for personal, non-commercial use only. On Pro and Pro+ you may use your results for personal and commercial purposes, without a watermark. You are responsible for respecting the rights of others in the photos themselves.

The models change pixels. They remove noise and compression damage, and some of them add fine texture where the photo had lost it. That texture is plausible, not a record of the real scene. AI output may differ from reality: it can smooth away detail, invent fine texture, or alter text, faces and objects.

The models try to detect text and leave it alone, but this is not guaranteed: very small or dense print can be missed and, in rare cases, redrawn incorrectly. Unreadable text stays unreadable.

Results are not suitable for forensic, identification, legal, medical, insurance or evidentiary purposes, such as recognising faces, reading number plates or serial numbers, or documents where every detail matters.

You must check every result before you print, publish or rely on it, and you are responsible for how you use it. Keep your original file.

Our Acceptable Use Policy sets out these rules in full. Do not upload, process or create anything illegal or anything that violates other people's rights. In particular, never upload child sexual abuse material or any sexual content involving minors, non-consensual intimate images (including sexual "deepfakes"), or content that infringes copyright, trademarks, privacy or publicity rights.

Do not use results to deceive, defraud or impersonate anyone, for example by presenting an AI-processed image as unaltered evidence.

Do not upload malware, attack or overload the service, probe its security, or access other people's files. Do not scrape the site or use bots, scripts or other automated means to access the service, except through features we offer for that purpose.

Do not get around the free limits or plan limits (for example with multiple accounts, scripts, or by hiding your device or network), remove watermarks from free results, share your account, or resell or offer the free tier or your plan to others as part of another product or service.

We may remove content, block uploads, and suspend or close accounts that break these rules, without notice where needed to stop harm, and report illegal content to the authorities. Where the breach is serious, we do not refund the remaining period, to the extent the law allows.

If you believe that material processed through the service infringes your copyright, email support@photo-rescue.com with the subject "Copyright notice" and include: (1) your name and contact details; (2) the copyrighted work you believe is infringed; (3) the material you believe infringes it and where we can find it (for example a result link); (4) a statement that you believe in good faith that the use is not authorised by the owner, its agent or the law; (5) a statement that the information in your notice is accurate and, under penalty of perjury, that you are the owner or authorised to act for the owner; and (6) your physical or electronic signature.

Uploads and results are private and are deleted within 24 hours, so in most cases the material is already gone. We remove anything we still hold, and we close the accounts of repeat infringers in appropriate cases.

We do not promise any particular availability or response time. The service may be interrupted, for example for maintenance, failures or reasons outside our control.

We may change, suspend or discontinue any model, feature or the whole service at any time. If a change significantly reduces what your paid plan includes, you may cancel, and if we discontinue a paid service before the end of a period you paid for, we refund the unused part of that period on request.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT RESULTS WILL BE ACCURATE, FAITHFUL TO THE ORIGINAL SCENE OR FIT FOR ANY PURPOSE, OR THAT FILES WILL BE STORED OR AVAILABLE. AI OUTPUT MAY DIFFER FROM REALITY.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you (see section 17).

TO THE FULLEST EXTENT PERMITTED BY LAW, THE OPERATOR IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA (INCLUDING LOST PHOTOS OR RESULTS), ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THEIR POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE OPERATOR'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD 50 IF YOU PAID NOTHING.

Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, such as liability for intent or fraud, for gross negligence where it cannot be excluded, for death or personal injury caused by negligence, or under mandatory consumer rights.

You agree to indemnify and hold harmless the operator against all third-party claims, and the resulting losses, damages, costs and reasonable legal fees, that arise from the content you upload or process, from your use of the results, from your breach of these terms or the law, or from your violation of anyone else's rights. If you are a consumer, this applies only where you are at fault and only to the extent your local law allows.

If you are a consumer, you keep every right that the mandatory law of your country of residence gives you, and nothing in these terms limits it. This includes, for example, the consumer guarantees under the Australian Consumer Law, the statutory rights of consumers in the United Kingdom and the European Union, and the consumer protection laws of Canadian provinces and US states. Where these terms conflict with such rights, those rights prevail.

In Australia, where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again.

You can stop using the service at any time and delete your account. Cancel any subscription first if you want to use the period you paid for.

We may suspend or end your access at once if you break these terms, if the law requires it, or to protect the service, other users or third parties. We may also end the service or your plan for other reasons with reasonable notice; in that case we refund the unused part of any period you paid for.

Sections that by their nature should survive the end of the contract (including 9, 10 and 14 to 21) continue to apply.

If you have a problem, please email us first; most issues can be solved quickly, and we ask you to give us 30 days to try before starting a formal claim.

These terms are governed by the laws of Brazil, without regard to conflict-of-law rules. The courts of the operator's domicile have jurisdiction. If you are a consumer, this does not take away the protection of the mandatory law of your country of residence or your right to bring a claim in the courts where you live.

To the extent permitted by law, you and we may bring claims against each other only on an individual basis, and not as a plaintiff or class member in any class, collective or representative action. Either of us may bring an individual claim in a small-claims court where it qualifies. This paragraph does not apply where your local law does not allow such a waiver.

We may update these terms, for example when we add features or the law changes. The date at the top shows the latest version. We will tell paying customers by email or in their account at least 30 days before a material change that affects them takes effect; they can cancel before it applies. If you keep using the service after a change takes effect, the new terms apply.

These terms and our privacy policy are the entire agreement between you and us about the service. If any part of these terms is found invalid or unenforceable, the rest stays in force and the invalid part is replaced by a valid one that comes closest to its purpose. If we do not enforce a right at once, we do not waive it.

We may transfer this contract to a company controlled by the operator or to a buyer of the service, provided your rights are not reduced; we will tell you, and you may cancel if you object. You may not transfer your rights under these terms without our consent.

We are not responsible for delays or failures caused by events outside our reasonable control, such as outages of our providers, network failures or natural disasters.

We may send you notices by email to the address of your account or by posting them on the site. Send legal notices to support@photo-rescue.com and, if you also want to send them by post, to the address in section 1.

These terms are written in English. Translations are provided for convenience; if they differ, the English version prevails.