It needs the right hardware. The project states that Upscayl requires a Vulkan-compatible GPU and that most integrated graphics will not work. On a laptop without a dedicated GPU, a Chromebook, a locked-down work computer or a phone, the desktop app is not an option. Upscayl Cloud exists for this, but it is a paid service (Pro is $24.99 a month for 300 credits, with outputs up to 256 MP) and the trial requires an application.
It upscales, it does not clean phone damage. The included models are general upscalers. They sharpen and enlarge what is in the file, which works well on clean images. A grainy night photo or a WhatsApp copy full of blocks needs the damage removed at the same size before any enlargement; otherwise the blocks and grain get enlarged too. That is the job of our Enhance model, and it is the main reason to use PhotoRescue even if you also use Upscayl.
Releases have slowed. The latest desktop release on GitHub when we checked was v2.15.0, from 25 December 2024. That is not a problem in itself, since the app works, but newer models will not arrive through updates as often.